Just over a month after the establishment of the new Interlogica group’s subsidiary, the strategic partnership between BtheONE and EsoSphera s.r.l has been signed (www.esosphera.com).

EsoSphera is an innovative company operating within the customer care solutions: it offers chatbot and multi-channel communication services in order to support companies in managing the relationships with their customers.

The agreement with EsoSphera allows BtheOne to extend its array of innovative high-tech services and to make it available to the Car Dealers willing to optimize customer loyalty processes and aiming at an increasing profitability in the post-sale stage.

EsoSphera’s services and BtheONE’s consultants together can be an added value for  dealers because they can benefit from specific multi-channel artificial intelligence solutions (Mailing, SMS, Instant Messaging in Escalation, Chat Services, etc.).

Chatbots are systems that can support written conversations by imitating humans and, they are directly applicable to the dealer in support of their customers for:

  1. Customer Service Support
  2. Post-Sales Services Management
  3. Booking car inspections and MOTs
  4. Customer Satisfaction Interviews
  5. Configurators for New Car Offers

If you want to know more about chatbot and instant messaging solutions and to find out how these omnichannel solutions can improve your business, contact us at [email protected] or follow us on www.btheone.it

Press Office BtheOne srl:

E-mail: [email protected]